The quality of relationships between people – professionals and patients – in health services can be guaranteed by a simple word, but with a complex definition and application: humanization. In health, this humanization is achieved through professional ethics, individualized treatment, care carried out with empathy, comprehensive care and reception, attentive and differentiated listening, with a sensitive look at human issues, and respect for intimacy and differences. Ensuring a healthy life for everyone, regardless of their social status, age or geographic location, is among the main goals of the Mahle Institute.